How Ordering Works

You Can Edit Your Order Before the Deadline

Changed your mind? Want to add something? No problem. Edit your order anytime before the deadline. You won't get a confirmation email for changes. Just know that whatever's in your cart when the deadline hits is what gets packed for you. You can only place one order per order cycle.

No Late Orders or Cancellations

Once the order deadline passes, we can't accept changes or cancellations. I know that sounds strict, but here's why: the farm needs to pack and prep everything so you get the freshest products possible. We're working with real food from real farms, and timing matters.

Order Totals Are Estimates

Since meat and bulk cheese are priced by the pound, your final total might be slightly more or less than the estimate. Once everything's packed and weighed, we'll charge your card on file and email your receipt.

We Match Bundle Weight, Not Pack Count

Our bundles help you save when you buy in bulk (for example, our 10 pack of chicken legs & thighs). Here's something important: we match the total weight of the bundle, not the exact number of packs. Why? So you're never surprised with either too little food or a giant bill.

Out of Stock Items & Substitutions

Inventory errors happen sometimes. If something becomes unavailable, we'll call you. If you get back to us within 1 hour (yeah, it's quick... we work on a tight schedule), we can substitute with something else. If we don't hear from you, we'll remove the item and adjust your total. And if you had free shipping, we'll still honor it since the mistake is on us. You'll see a note about any changes on your final order email.

If Pickup or Delivery Gets Delayed

In the rare case that we're running late or the schedule changes (traffic, weather, accidents, holidays), we'll let you know. For pickup, you'll get an email. For delivery, you'll get a tracking number.

We expect you'll do everything you can to pick up or receive your delivery during the new timeframe. But we get it, life happens. We'll work with you to make it right.

You're Responsible for Receiving Your Delivery

If you're getting a delivery, you need to unpack your order the same day you receive it. If products are missing, that's on us. But if you don't unpack on time and something spoils, we can't take responsibility for that.

You're Responsible for Picking Up Your Order

If you're doing pickup, you need to grab your order during the time provided. Check all coolers for your items. If products are missing, that's on us. But if you don't pick up on time and something goes missing or spoils, we can't be responsible.

Payment Happens Before Pickup/Delivery

We accept all major credit and debit cards, and you'll need one on file. When you place your first order, you'll be prompted to add a card.

Once your order is packed, we'll charge your card for the final total and email your receipt. You'll pay for exactly what you receive, including the exact weight of items charged by the pound. This usually happens within 2 days of receiving your order.

If Your Card Gets Declined

Once the order editing deadline passes for a one-time or subscription order, we commit to sending it to you. Similarly, you commit to receiving and paying for that order.

If your card is declined, you'll get an email. We need you to fix the issue (or reach out to us letting us know what's up) within 24 hours. You can always change your default card or add a new card here. If we don't hear from you, we reserve the right to cancel your orders or deactivate your account.

Returns & Satisfaction Guarantee

100% Satisfaction, No Questions Asked

We expect you to be 100% satisfied with what you buy and how we treat you. If you're NOT completely happy within 10 days of receiving your order, we'll give you store credit. We always do right by our customers.

Errors, Defects, or Damaged Items

If we messed up your order or something arrived damaged or spoiled, contact us right away so we can make it right.

Important Notes About Credits, Refunds, and Replacements

Let us know about any issues within 24 hours of receiving your order, or as soon as possible. Since food is perishable, we don't accept returns. But we do offer store credit, a refund, or a replacement for any damaged or spoiled items. Credit will cover the product price and any associated shipping costs.

How to Report an Issue

Get the info together:

The product name or order number
A quick description of what happened (pictures help for defective or damaged items)
How you'd like us to fix it (store credit, refund, or replacement)

*If you're emailing from a different address than the one on your account, include your order number.

Email (fastest): hello@prairiefoods.farm
Call: (440) 321-6809

We Love Feedback

Something exceptional happen? Run into an issue? Have a question? Please reach out. We rely on your feedback so we can fix mistakes and keep getting better at what we do.

If you have questions about our policies, send us a note through our Contact page.